We also figured out that a couple of brands weren't as easy for our customers to use as we thought, and others were more so. Guess what we sell now.Anyone can take the easy way out at the end of the transaction with the customer and let them leave. The people who want to get better and be more successful will chase them down and ask the questions other people are afraid of. Success is all about the willingness to do what most people won't. You will be amazed at how fast you can separate yourself from the pack by calling a customer after you have finished the job. Unless the job went really bad, they probably won't call you.
The willingness to do what others won't is a major step in separating yourself from everyone else. Start by asking what you can do better. It doesn't matter what the subject, business, marriage or friendship. Malcolm Forbes once said "With all they getting, get understanding." We get understanding by simply asking questions. The team that Lee Iacocca brought in to run Ford in the 60's and save Chrysler in the 80's were called "The quiz kids" because they asked so many questions. From today forward, go out without fear, open up your mind and ask the questions your competitors are afraid to ask. If you don't ask, you may never know and worse your competitors might ask.
Have you noticed that several of your resolutions repeat themselves year after year Are you determined that this is the year that you are really going to step up to the plate and be all you can be You are not alone of course, we all talk about the changes and improvements and dreams that are going to come true this year and how this year is really going to be different.
Here's the thing, talking about something is not considered an 'Action' step towards its attainment. Real Action takes discipline. You need to plan out exactly where you will be jumping from and where you will land. You need to anticipate possible hurdles and obstacles and have some prethought out ideas as to how you will overcome them.This year can't be different from last year for you if you are the same person.
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